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Privacy Policy

 

NorrisPay.com is a service of
The Norris Group
315 First Street
Healdsburg, CA 95448
707.433.0336

vickie@thenorrisgroup.biz

NorrisPay.com
Return Policy

All Orders are subject to a 25% Restocking Fee.

You may return most items sold by our clients within 30 days of delivery. We will pay the return shipping cost if the return is a result of our error. Please note that we are unable to exchange items. If the product you ordered is damaged, defective or the wrong item, Log to your account to notify our client of your problem or to obtain an RA number or permission to return. We(or they) will respond to your issue within 1 business day. Credits to your account can take up to two billing cycles and may be by check.

We cannot accept returns of certain items, including:


bullet  Special Order or personalized Items such as credenzas or monogrammed glasses.

bullet  Food Service Disposable items, such as plates, cups, napkins, etc.

bullet  Any type of aerosol cans.

In addition, we will only issue partial refunds for the return of certain items, including:

 

bullet  Any item that has obvious signs of use.

bullet  Any item that is not in its original condition, is damaged, or is missing parts.

bullet  Items returned without a Return Authorization Number.

bullet  Items that have been custom built for you.

Additionally, if damaged in shipment you must file a claim with the shipper within 48 hours. For information regarding damaged shipments please go to UPS.com or the carrier used and put in your shipment number.